Ten Strategic Imperatives

Ten Strategic Imperatives
  1. Identify and meet customer needs
  2. Provide exceptional customer service
  3. Aggressively promote your system and all alternatives to driving alone
  4. Be green to get the green (Funding)
  5. Measure and report your real impact
  6. Advance the community conversation on community transit
  7. Make business part of transit’s business
  8. Create partnerships to serve the entire community
  9. Help one another sing our industry’s praises
  10. Share our collective experiences and insights
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